Multi-Location Branch Customer Service Specialist

This role serves stores within a 25-mile radius of Store #707165 at 5807 Siegen Lane, Baton Rouge, LA 70809.

About the role

This full-time position works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. The Branch Customer Service Specialist ensures maximum client satisfaction, stays up-to-date with product features, and maintains high visual standards of the store and products. The role involves achieving excellent customer service while meeting the store’s sales goals.

Duties include customer interaction (which may involve minors), handling cash and payments, accessing electronic equipment, managing personal information, and safeguarding store merchandise. A criminal history review is required to protect the business, its operations, reputation, and the safety of customers, staff, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for an employment work visa now or in the future
• Must have a valid, unrestricted Driver’s License
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Qualifications

• High School diploma or GED (preferred)
• At least one (1) year of experience in delivery, retail, or customer service (preferred)
• Previous work experience selling paint and paint-related products (preferred)
• Previous work experience operating tinting and mixing equipment (preferred)
• Ability to read, write, comprehend, and communicate in more than one language (preferred)
• Ability to read, write, comprehend, and communicate in Spanish (preferred)

Benefits

Sherwin-Williams offers a wide range of world-class benefits, including:

• Retirement and financial wellness programs
• Health care and total well-being support
• Flexibility to enhance health and well-being
• Career development opportunities, including learning and skill growth
• Inclusive team environment and commitment to community

A general description of benefits can be found at http://www.myswbenefits.com/. Select "Candidates" to view eligible offerings.

Pay

Compensation decisions depend on factors such as skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role reflects these considerations and has not been adjusted for geographic differentials.