Multi-Line Claim Representative I (Auto PD)

About the Role

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations. This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation.

Responsibilities

• Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
• Apply knowledge of commercial auto policies and coverage to determine compensability and exposure
• Conduct thorough liability investigations, including fact gathering, analysis, and documentation
• Apply principles of comparative/contributory negligence in claim evaluation and decision-making
• Establish and maintain appropriate reserves within authority guidelines
• Review damage estimates, invoices, and related documentation for accuracy and claim relevance
• Negotiate settlements within authority limits and in alignment with client expectations
• Issue claim payments in accordance with CCMSI procedures and industry standards
• Maintain accurate and timely claim documentation, diary management, and file updates
• Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity
• Identify and pursue subrogation opportunities where applicable
• Manage claims across multiple accounts within a national account structure
• Ensure compliance with all service commitments and corporate claim handling standards

Qualifications

Required Qualifications

• 1–2 years of claim handling experience (commercial auto and/or property)
• Foundational understanding of commercial auto coverage
• Experience or training in liability investigations and negligence evaluation
• Strong verbal and written communication skills
• Ability to manage multiple priorities and maintain organization in a fast-paced environment
• Self-starter with strong follow-through and accountability
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state

Preferred Qualifications

• Experience handling multiple accounts in a national or carrier environment
• Prior TPA experience
• Additional state adjuster licenses
• Exposure to general liability claims
• Bilingual (Spanish) proficiency

Benefits

• 4 weeks of Paid Time Off (PTO) that accrues throughout the year + 10 paid holidays in the first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth opportunities into multi-line and advanced claim roles
• Supportive, team-based work environment

Pay

Salary Range: $60,000 - $65,000. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

Schedule

Full-Time, Remote

Why Work Here

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who lead with transparency, perform with integrity, chase excellence, own the outcome, and win together. If that sounds like your kind of workplace, we’d love to meet you.