Multi-Channel Sales Representative

About the role

This role matters because every customer interaction is an opportunity to solve problems, build trust, and help schools and organizations find the right solutions for their spaces. As a Multi-Channel Sales Representative, you will be one of the first people customers connect with when they need guidance.

Responsibilities

• Respond to inbound customer inquiries through phone, chat, email, and other sales channels.
• Build rapport with prospective and existing customers by understanding their needs, timelines, and purchasing goals.
• Recommend products, services, and solutions that support customer objectives.
• Create accurate quotes and guide customers through the buying process.
• Follow up consistently to convert opportunities, support repeat business, and strengthen customer relationships.
• Manage multiple conversations and opportunities across channels while maintaining a high-quality customer experience.

How you'll make an impact

• Help customers feel confident in their purchasing decisions by asking thoughtful questions and providing clear recommendations.
• Increase quote-to-order conversion by following through with timely, professional communication.
• Support revenue growth by identifying opportunities, asking for the order, and managing customer needs with urgency.
• Represent School Outfitters positively across every customer touchpoint.
• Contribute ideas that improve sales effectiveness, customer experience, and operational efficiency.

What we're looking for

• Based in the Cincinnati area and able to work onsite four days per week.
• Previous sales experience with a demonstrated ability to build relationships and close business.
• Strong consultative selling and customer engagement skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and communication channels at the same time.
• Strong organization, follow-up, and time management skills.
• Comfort learning products, systems, sales processes, and customer support tools.
• Bachelor's degree preferred.

What you'll gain

• Join a customer-focused sales environment where your work has a direct impact on customer experience and business results.
• Strengthen your consultative selling skills, learn across multiple sales channels, and contribute to a team that values responsiveness, ownership, and continuous improvement.

About Us

School Outfitters helps schools, districts, and education-focused organizations create learning environments that work. We combine a broad product offering with knowledgeable support to help customers make confident purchasing decisions. Our sales team plays a critical role in delivering a customer experience that is responsive, consultative, and focused on practical solutions.

Pay

Competitive salary commensurate with experience. Compensation details will be shared during the interview process.

Benefits & Work Environment

• Employee Stock Ownership Plan (ESOP)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development opportunities
• Collaborative, values-driven culture
• Hybrid work environment (if applicable)

Apply Today

If you are a customer-focused sales professional who enjoys solving problems, building relationships, and driving results across multiple channels, we encourage you to apply today. School Outfiters is an equal opportunity employer. EEO – Disabled / Veterans.