Multi Brand Advisor I

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty.

About the role

The Multi-Brand Advisor (MBA) is responsible for maximizing sales in focused brands under the Estee Lauder Companies (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of merchandise. The MBA represents the image, products, and culture of Ulta Beauty and the brands they support, which include MAC, Clinique, and Estee Lauder, to the Ulta Beauty guest. This position supports the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Responsibilities

• Meet or exceed focused MAC, Clinique, and Estee Lauder brand sales and clientele goals, and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales.
• Build the business by achieving sales targets, using levers such as product services and data capture to build guest loyalty, recruit new guests, and grow guest return rate.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
• Provide exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, recommending complementary products and/or services, and informing guests of current promotions, events, and services.
• Build, maintain, and provide superior service to grow a customer list for MAC, Clinique, and Estee Lauder brand sales.
• Handle sales, refunds, and exchanges courteously.
• Demonstrate solid knowledge of MAC, Clinique, and Estee Lauder brands, their heritage, and share this knowledge with guests and the team.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Grow and enhance business by demonstrating and executing exclusive product demonstrations.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Remain informed and participate in promotions and marketing initiatives within the brand and throughout all categories/departments of the Ulta Beauty store.
• Use the provided clientele system to obtain guest information; follow up consistently with guests after sales and/or sampling to build loyalty and grow the business.
• Stay informed about new and existing industry trends, products, and services during work time, and be knowledgeable about their ingredients and benefits.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Maintain strong relationships with MAC, Clinique, and Estee Lauder brand partners through participation in required trainings and execution of in-store events and promotions.
• Address and resolve guest concerns according to Ulta Beauty philosophy and standards.
• Collaborate with managers and associates throughout the store to help grow the business.
• Attend seasonal seminars and regularly participate in ongoing training, including brand and category education, to enable continuous professional development.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Model brand image and expectations by adhering to the Ulta Beauty dress code, including wearing brand assets as directed.
• Drive sales by keeping the assigned work area replenished, signed, and faced, and ensuring testers are available and maintained in compliance with hygiene standards.
• Maintain outstanding store operational standards, including cleanliness of brand areas and any additional assigned areas (sales floor, restrooms, cash wrap, backroom, and break area).
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing of shipment.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Qualifications

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by applicable state law.
• Cosmetics artistry experience preferred.

Skills

• Passion for and competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively, and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.
• Attend brand-sponsored trainings.

Working Conditions

• Frequent mobility during shift.
• Frequent standing, bending, pulling, pushing, reaching, and twisting during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

Pay

The pay range for this position is $20.00 - $30.00 per hour. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs.

Benefits

Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta.