Customer Advisor I

About the Role

As a front-line representative of the Delta Sonic Team, Customer Advisors are responsible for greeting all customers in a positive, enthusiastic, professional manner while educating them on the large variety of carwash and detail shop services that we offer. These professional services have been expertly crafted to greatly improve our customer's vehicle appearance and enjoyment. This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations.

Responsibilities

• Transacting customer purchases
• Maintaining proper cash handling procedures
• Following all position-specific procedures
• Beginning training in the position of Delta Tech to enhance product knowledge
• Enjoying working in the carwash and/or detail shop, depending on the location's staffing needs

Requirements

• Customer Advisors will be hired into the entry-level position of Delta Technician. Upon completion and certification of the required training for the Customer Advisor position, the pay rate is $16.50 per hour plus commission.
• Excellent communication skills and a passion for providing great customer service
• A competitive drive with a desire to rank amongst the top advisors in the company
• Unwavering honesty and integrity
• Courteous and professional demeanor
• Prior experience in automotive service writing, customer service, and/or sales is preferred
• Ability to compute basic mathematical calculations
• Willingness to work in all weather conditions, both indoor and outdoor environments, and extreme temperature conditions
• Ability to work with a sense of urgency
• Willingness to adapt easily to change as our products/services/promotions update frequently
• Ability to stand in an assigned work location, walk, and bend for long periods of time
• Ability to lift moderate amounts of weight
• Willingness to work a flexible schedule
• Effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available. Year-round schedule availability is required to be considered for employment

Pay

• The pay rate for the Delta Technician position is $16.50 per hour.
• The pay rate for the Customer Advisor position is $16.50 per hour plus commission.

Benefits

• Career opportunities
• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package to include Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA
• A fun, team-oriented culture