Multi Brand Advisor I

About the Role

The Multi-Brand Advisor (MBA) is responsible for maximizing sales in focused brands under the Estee Lauder Companies (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting them in the selection and purchase of merchandise. This role supports the Experience Manager (EM) through a focus on performance, people, and process while maintaining overall store standards, including cleanliness and replenishment. The MBA represents the image, products, and culture of Ulta Beauty and the brands they support (MAC, Clinique, and Estee Lauder) to the Ulta Beauty guest.

Responsibilities

• Meet or exceed focused MAC, Clinique, and Estee Lauder brand sales and clientele goals, contributing to the store’s overall retail and service sales, guest loyalty, and omni-channel sales targets.
• Build the business by achieving sales targets, using product services, data capture, and guest loyalty programs to grow return rates and recruit new guests.
• Provide exceptional guest service by greeting and engaging every guest, personalizing service, offering samples, recommending complementary products, and informing guests of promotions and events.
• Build and maintain a customer list for MAC, Clinique, and Estee Lauder brand sales through superior service, follow-ups, and consistent engagement.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Support and execute in-store events and services that deliver an unrivaled guest experience while meeting sales goals.
• Stay informed about new and existing industry trends, products, and services to better serve guests.
• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Maintain strong relationships with MAC, Clinique, and Estee Lauder brand partners through training and event participation.
• Address and resolve guest concerns according to Ulta Beauty’s philosophy and standards.
• Collaborate with managers and associates to grow the business and participate in ongoing training for professional development.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards, including maintaining store operational standards (cleanliness, replenishment, testers, etc.).
• Participate in merchandise resets, planograms, marketing displays, inventory procedures, and shipment processing.
• Protect company assets by following loss prevention best practices.

Requirements

• High school diploma preferred.
• Cosmetology or demonstrator license where required by state law.
• Cosmetics artistry experience preferred.
• Passion for and competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Flexibility to work days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Working Conditions

• Frequent mobility, standing, bending, pulling, pushing, reaching, and twisting during shifts.
• Continuous lifting and/or moving of up to 10 lbs.
• Continuous coordination and manipulation of objects.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skincare, haircare, and salon services. We offer more than 25,000 products from approximately 500 well-established and emerging beauty brands, including Ulta Beauty’s own private label. Every store features a full-service salon offering hair, skin, brow, and makeup services.