MSW Lead

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$33.59 - $36.36 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

The MSW Lead provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The MSW Lead supervises the services provided to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society. As the Lead Case Manager, this position is responsible for managing most complex client cases. Additionally, coaches and mentors junior staff.

Duties And Responsibilities

• Assigns and monitors case load of team
• Reviews daily referrals and screenings of potential clients
• Designates clients to case manager for intake and ensures all supporting documents are verified
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
• Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
• Makes home and field visits to assigned clients weekly
• Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate
• Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Attends Court as the client liaison as part of case management
• Participates and assists with outreach events
• Other duties as assigned

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• Assigns and Monitor case load of Case Management Team
• Conducts comprehensive screenings and assessments to collect information needed to develop complex case plans, develops plans for clients.
• Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate.
• Trains Case Management Team, is a resource for problem solving guidance
• Plans and participates in workshops and outreach events
• Attends court with clients to act as client advocate and liaison with regards to case management
• Collaborates with other service providers to link participants to community resources and supportive services.
• Coaches and mentors junior staff
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients
• Voice of America serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION

Master's degree in social work, psychology, or counseling from fully-accredited college or university.

EXPERIENCE

• Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
• Proven leadership qualities

PREFERRED QUALIFICATIONS

Knowledge of/experience with substance abuse services in L.A. County

Equal Opportunity Employer

Voice of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.