MST ASM

Key Responsibilities

• Team Leadership
• Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area.
• Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers.
• Connects with the team regularly to understand challenges they are facing and to remove obstacles.
• Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level.
• Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback.
• Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns.
• Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary.
• Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR.
• Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed.
• Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products.
• Serves as a primary escalation point for the most significant and impactful customer complaints.
• Program Execution
• Manages store opening and closing procedures.
• Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan.
• Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible.
• Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance.
• Lets for ways within respective departments to enhance the Pro customer experience and drive Pro sales.
• Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals.
• Makes sure that aisles remain clean, safe and free of clutter.
• Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders.
• Self-Leadership
• Sets an example for others by adapting quickly and effectively to work challenges and organizational change.
• Sets an example for others by adapting quickly and effectively to work challenges and organizational change.

Required Qualifications

• 2 Years Experience leading associates in a retail environment.
• 3 Years Experience working in a fast-paced, cross- functional work environment.
• 1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• 1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM).
• Experience using Microsoft Office Suite.
• Experience in retail store freight flow logistics (Operations ASM).

Preferred Qualifications

• Bachelor’s degree related field.
• 5 Years Experience leading service associates in a retail or consumer service industry (Merchandising ASM).
• 5 Years Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM).
• 5 Years Experience leading support/operations associates in a retail or consumer service industry (Operations ASM).
• 3 Years Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).