MST ASM

Key Responsibilities

• Team Leadership
• Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area.
• Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers.
• Connects with the team regularly to understand challenges they are facing and to remove obstacles.
• Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level.
• Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback.
• Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns.
• Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary.
• Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR.
• Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed.
• Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products.
• Serves as a primary escalation point for the most significant and impactful customer complaints.
• Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity.
• Program Execution
• Manages store opening and closing procedures.
• Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan.
• Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible.
• Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance.
• Lets for ways within respective departments to enhance the Pro customer experience and drive Pro sales.
• Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals.
• Makes sure aisles remain clean, safe and free of clutter.
• Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders.
• Ensures associate response to call buttons.
• Self-Leadership
• Sets an example for others by adapting quickly and effectively to work challenges and organizational change.
• Sets performance feedback from others and pursues self-development opportunities.

Required Qualifications

• 2 Years Experience leading associates in a retail environment.
• 3 Years Experience working in a fast-paced, cross- functional work environment.
• 1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• 1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM).
• Experience using Microsoft Office Suite.
• Experience in retail store freight flow logistics (Operations ASM).

Preferred Qualifications

• Bachelor’s degree related field.
• 5 Years Experience leading service associates in a retail or consumer service industry (Merchandising ASM).
• 5 Years Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM).
• 5 Years Experience leading support/operations associates in a retail or consumer service industry (Operations ASM).
• 3 Years Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).