MSR (Teller)/Receptionist Hybrid

TowneBank Has a Culture That Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations. Essential Responsibilities Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or departmentOperates the branch’s telephone line and assists callers by transferring them to the appropriate party or taking messages from the callerBecomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with easeHandles monetary transactions for members and enters them in the Bank’s software programs and provides receiptsFollows the Bank’s security guidelines on a daily basisStays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elementsReviews member accounts in order to make appropriate decisions regarding the requested transactionAccurately keeps cash drawer in balance on a daily basisPromotes TowneBank and its products and servicesProvides exquisite service to members in person, on the phone or by emailDisplays a professional appearance and behaviorHandles other branch duties as assignedObeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) Minimum Required Skills And Competencies Has a minimum of 12 months customer service experience with a single employerBasic computer skills including Outlook, Excel, Word and Bank software programsFlexibility to learn and grow as new systems or processes emergeAbility to keep cash drawer in balance on a daily basisAbility to accurately process monetary transactions in a timely fashionProven ability to give our members excellent service in person, on the phone, and by emailAbility to work as an integral team playerPunctuality is a must Desired Skills And Competencies Prior receptionist experiencePrior member service/teller experience Physically You Can Anticipate To Express or exchange ideas by means of the spoken word via email and verbally.Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.Not substantially exposed to adverse environmental conditions.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.