MSR Level 1

About the role

Member Service Representatives support the Member Services Department by providing support and assistance with training on products offered by the organization to our clients.

Responsibilities

• Be on time and at the assigned post every workday by assigned starting time.
• Turn on and log on all CBT lab computers to ensure proper operation.
• Turn on and log onto the database and e-mail. E-mail must be checked twice daily for updates and changes.
• Open www.gnoiec.com and www.hacsc.com/extranet.
• Seat students according to CBT Lab Policy (CS-LAB-004).
• If a student is registered for courses through another Alliance Safety Council, go to the applicable website and schedule at this time.
• Monitor the Sterling queue and pass or fail the student's SSV as needed.
• Print cards for students that pass and instruct those that fail their options.
• Monitor students in the CBT lab to prevent cheating. Provide assistance as needed (according to the CBT Security Procedure).
• Prepare rooms for instructor-led class when necessary.
• The CBT lab is NEVER to be left unattended when there are students in the CBT lab. Two employees must be in the CBT lab at all times, according to the CBT Lab Security Policy (