MSP System Admin/ Network Admin II

Duties & Responsibilities

• Serve as the technical expert for assigned clients, keeping documentation and environments aligned to Thriveon best practices.
• Deliver onboarding, offboarding, and infrastructure projects on time and within scope.
• Understand client change requests, business impact, resolving client satisfaction and root cause.
• Run proactive audits and alignment work that prevent issues before they become tickets.
• Script and automate repetitive work.
• Maintain up-to-date Time Entries and Expenses for billing and accounting purposes.
• Participate in daily huddles, weekly meetings, and on call rotation.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

Qualifications

• Minimum of 3 years’ experience in a systems/infrastructure role.
• Bachelor's degree in computer science, information sciences, or related field preferred.
• Experience with Windows Server (Active Directory, DNS, DHCP, Group Policy).
• Experience with Microsoft 365 administration and Microsoft Azure.
• Experience with Server and network infrastructure (firewalls, switching, VLANs).
• Experience with PowerShell scripting for automation.
• Experience with Microsoft Intune / endpoint management.
• Knowledge of small to mid-size business IT systems.
• Detailed oriented with strong documentation skills.
• Effectively communicate in a non-technical way to clients.