MSP Sales Engineer

Responsibilities

• Support the full sales life cycle from technical discovery through solution design, proposal development, presentation, and deal closure.
• Conduct technical assessments to understand customer environments, operational challenges, and business goals.
• Design scalable MSP solutions, including, but not limited to, managed IT services, cloud platforms, security solutions, backup and recovery, and connectivity services.
• Serve as the subject matter expert during customer meetings, presentations, and solution reviews.
• Collaborate with Sales, Operations, and Service Delivery teams to ensure solutions are operationally sound, scalable, and margin aligned.
• Develop pricing models, service bundles, and solution architectures that balance customer needs with profitability.
• Translate technical solutions into clear, customer-focused value propositions.
• Support vendor selection, product positioning, and technical differentiation.
• Assist with RFP responses, statements of work, and technical documentation.
• Provide consistent feedback to the CRO to ensure that sales, service, and product strategies are executed.
• Ensure smooth handoff from Sales to Operations by supporting onboarding and post-sale transition.

Qualifications

• Education: BA/BS University degree with a concentration in Business, Marketing, or related field is preferred.
• Experience: 5+ years of experience in managed services, IT operations, or telecommunications.
• Proven experience supporting MSP sales engagements including discovery, solution design, and customer presentations.
• Strong understanding of MSP operations, service delivery models, and SLA-driven environments.
• Experience with cloud services, security solutions, backup and recovery, and modern IT infrastructure.

Skills

• Confident self-starter capable of engaging customers at both technical and executive levels.
• Strong technical knowledge to lead discovery sessions and solution discussions.
• Excellent communication, presentation, and documentation skills.
• Time management and strategic planning abilities.

Competencies

• Technical knowledge
• Self-starter
• Detail-orientated
• Problem solver
• Team-player
• Time & task management oriented
• Subject Matter Expert in Fiber, Unified Communications and Network Services
• Presentation and Facilitation skills

Benefits

Competitive pay with the opportunity for annual increases
Competitive comprehensive medical coverage with minimal employee cost
Health Savings Account
Employer-paid life insurance
Employer-paid long term disability
Dental insurance
Short-Term Disability
Life/AD&D for employee, spouse, and children
Accident, hospital indemnity, and critical illness insurance for employee, spouse, and children
401(k) program with employer match up to 8%
Unlimited PTO, paid sick time, and 11 paid holidays + 1 floating holiday
Paid birthday off
Paid volunteer day
Paid trip after 10 years of service
Book purchase program
Clear Rate Phone/Internet service credit
In-building café with games, pool tables, and a 9-hole putting green
Free in-building fitness center
Fun company events and contests in and outside the office throughout the year