MSP Level II Technician

Opportunity for advancement

Provide advanced IT support for hardware, software, networks, and cloud systems
Manage escalated tickets and resolve issues quickly
Support networks (firewalls, switches, Wi-Fi, VPNs, etc.)
Maintain backups, security tools, and disaster recovery readiness
Communicate clearly with clients and document work performed
Assist with IT projects and mentor junior technicians
Participate in occasional on-call support for urgent issues

Training & development

Receiving shipments
Answering the phone
Welcoming visitors and customers in person
IT Documentation
Solution engineering and collaboration
Responsiveness and availability for in-office communication
Some project management skills

Benefits

• 2–5+ years MSP or IT support experience
• Strong knowledge of Windows/Mac, Microsoft 365, Active Directory
• Networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi-Fi)
• Experience with RMM/ticketing tools (e.g., NinjaOne, Autotask, ServiceNow, Zendesk)
• Solid troubleshooting, communication, and time-management skills
• IT certifications (CompTIA, Microsoft, etc.)
• Cloud platforms (Azure, AWS, Google Cloud)
• Scripting/automation (PowerShell, Bash)
• Documentation and monitoring tools (IT Glue, Hudu, Auvik, etc.)

Requirements

• Previous MSP experience is a huge plus
• Competitive pay + performance bonuses
• Health, dental, and vision reimbursement
• PTO and holidays
• Certification/professional development support
• Career growth opportunities

About the role

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Our culture

We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

Contact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.