MSP Level 2 Technician

Benefits

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Company parties
• Paid time off
• Training & development

Responsibilities

• Technical Support and Troubleshooting
• Incident Management
• Network Administration
• Security Management
• Backup and Disaster Recovery
• Client Communication
• Create and maintain detailed documentation of client systems, configurations, and support activities
• Project Implementation
• Provide guidance and training to Level 1 Technicians

Qualifications

• Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as Azure and Hyper-V.
• Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA or Zendesk.
• Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
• Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
• Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
• Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
• Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
• Preferred Additional Qualifications: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes. Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Ninja, Auvik, etc.). Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Egnyte, IT Glue, SharePoint).

Work Environment

• This role requires the ability to work both onsite and remotely, depending on client needs.
• The candidate should be prepared for occasional travel to client locations and possess a valid driver's license.
• Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
• Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture.

Company Overview

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.