MSP Level 1 Technician (Winchester, VA)

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Vision insurance

Skills

• Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
• System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security.
• Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs).
• Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.
• Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery.
• Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits.
• Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.

Requirements

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
• Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
• Strong analytical and troubleshooting skills with a keen attention to detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships.
• Ability to work effectively both independently and as part of a collaborative team.
• Familiarity with Remote Monitoring and Management (RMM) tools like NinjaRMM or similar platforms.
• Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
• Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
• Understanding of cloud platforms such as AWS, Azure, or Google Cloud.

Qualifications

• Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
• Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
• Experience with Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
• Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud.

Pay

• Competitive salary
• Performance-based bonuses

Schedule

• Fast-paced and dynamic environment
• Collaborative and supportive team culture

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development and certification reimbursement
• Opportunities for career advancement

About the Role

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

TeamLogic IT Philosophy

We are committed to a people-first culture, supporting small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more. As a result, we are constantly providing our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.