MSP Level 1 Technician

Technical Support

Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.

System Maintenance

Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security.

Incident Management

Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs).

Client Communication

Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.

Documentation

Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system.

Security Management

Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits.

Hardware and Software Installation

Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment.

Continuous Improvement

Identify opportunities for process improvements and contribute to the development of best practices within the team.

Education

A degree or diploma in Information Technology, Computer Science, or a related field.

Experience

Prior experience in an MSP or IT support environment, preferably servicing SMB clients.

Technical Skills

• Proficiency in Windows and macOS operating systems
• Network configurations
• Common business applications (e.g., Microsoft 365, G Suite)

Certifications

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)

Problem-Solving

Strong analytical and troubleshooting skills with a keen attention to detail.

Communication

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Customer Service

A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships.

Team Player

Ability to work effectively both independently and as part of a collaborative team.

Experience with Remote Monitoring and Management (RMM) tools

Familiarity with RMM tools like NinjaRMM or similar platforms.

Experience with Ticketing Systems

Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.

Documentation Tools

• Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint)

Experience with Cloud Services

Understanding of cloud platforms such as AWS, Azure, or Google Cloud.

Fast-paced and dynamic environment

This is a fast-paced and dynamic environment focused on delivering high-quality IT support to SMB clients.

Collaborative and supportive team culture

The team culture is collaborative and supportive, fostering a sense of community and shared success.

Competitive salary and performance-based bonuses

A competitive salary and performance-based bonuses are offered.

Comprehensive health, dental, and vision insurance

Comprehensive health, dental, and vision insurance are provided.

Roths Savings Plan with company match

A retirement savings plan with company match is available.

Paid time off and holidays

Paid time off and holidays are included.

Professional development and certification reimbursement

Professional development and certification reimbursement is offered.

Opportunities for career advancement

Opportunities for career advancement are available.

Our Growth

Our growth is measured by investing in the best talent, not just numbers.

TeamLogic IT

We are committed to a people-first culture, supporting small- and medium-sized businesses across the country so they can perform better, grow faster, and achieve more.

Contact Information

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, not to TeamLogic IT Corporate.

(if you already have a resume on Indeed)