MSP Implementation Manager

About the role

Who We Are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary We are looking for a motivated MSP Implementation Manager ready to take us to the next level! If you have experience leading the implementation of client programs from initial discovery through launch and are looking for your next career move, apply now!

Responsibilities

• Lead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerations
• Translate client requirements into clear implementation plans, timelines, milestones, and deliverables
• Establish project structure, stakeholder responsibilities, communication cadence, and key milestones
• Align implementation activities with established standards and client-specific requirements
• Identify dependencies and potential challenges early and incorporate them into implementation planning
• Lead assigned implementations from initiation through launch and transition to ongoing operations
• Coordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forward
• Manage project plans, milestones, deliverables, actions, and dependencies
• Facilitate meetings and working sessions and ensure follow-up actions are completed
• Monitor progress against established timelines and proactively address barriers to execution
• Maintain alignment between client expectations, implementation requirements, and project objectives
• Identify and manage risks, issues, dependencies, and decisions throughout the implementation
• Develop appropriate actions to address challenges and drive resolution with responsible stakeholders
• Escalate matters requiring leadership attention or decisions
• Maintain clear visibility into implementation status and emerging concerns
• Coordinate activities required to prepare the client and internal teams for program launch
• Monitor outstanding items and drive completion of key launch activities
• Support successful transition from implementation into ongoing program operations
• Capture lessons learned and identify opportunities to improve future implementations
• Establish strong working relationships with client stakeholders and internal teams, serving as a trusted implementation partner throughout the engagement
• Partner with Account Management, Operations, Technology, Product, Finance, and other functional teams as needed
• Communicate project status, risks, decisions, and priorities clearly to stakeholders at varying levels
• Facilitate alignment across stakeholders and drive timely decisions and action

Requirements

• Bachelor's degree in Business, Operations, Project Management, or a related field
• 4+ years of experience in implementation management, project management, program management, consulting, or a related discipline
• Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch
• Experience with MSP programs
• Strong project planning, organizational, and execution skills with the ability