MSP Field Engineer- Florham Park NJ

About the role

This Field Engineer will join our Technical Services Team in providing on-site support for PCs, networking equipment, servers, firewalls, and desktop software for a variety of small to medium-sized organizations. The candidate should not be opposed to performing a wide variety of IT support ranging from simple desktop support to complex server and network issues, as dictated by clients, skill set, and available work. When not performing on-site work, the field engineer will report to our Florham Park, NJ office and assist with Service Tickets and configuring computer and network equipment.

Responsibilities

• Field Work in the NJ/PA/NYC area. Will report to the Florham Park office when not in the field.
• Must have a reliable car. IRS mileage reimbursement.
• Experience working independently while collaborating with other technical staff as necessary.
• Willingness to take ownership of issues and take initiative.
• Able to follow internal procedures and document tickets and time daily in our PSA and documentation platform.
• Excellent written, verbal and interpersonal skills are a must.
• Commit to continuous education, certification and self-improvement.
• Meets all assigned technical training goals.

Requirements

• Field Work in the NJ/PA/NYC area. Will report to the Florham Park office when not in the field.
• Must have a reliable car. IRS mileage reimbursement.
• Experience working independently while collaborating with other technical staff as necessary.
• Willingness to take ownership of issues and take initiative.
• Able to follow internal procedures and document tickets and time daily in our PSA and documentation platform.
• Excellent written, verbal and interpersonal skills are a must.
• Commit to continuous education, certification and self-improvement.
• Meets all assigned technical training goals.

Qualifications

• 3 + years of RECENT professional MSP FIELD experience in supporting the following: (MSP/VAR or IT consulting firm highly preferred)
• PC Migration and Deployments (Copy profiles, data, etc.)
• Windows Desktop OS troubleshooting
• Mid Level experience with Server administration and troubleshooting
• Office 365 Experience (Basic Administration and troubleshooting)
• Networking connectivity & related equipment
• Corporate Firewalls (We standardize on SonicWall)
• Backup Technologies such as Datto
• Experience with ConnectWise,Automate or similar products is highly preferred

Skills

• Excellent written, verbal and interpersonal skills
• Continuous education, certification and self-improvement commitment

Benefits

• 401(k)
• 100% Dental insurance for employee
• 100% Health insurance for employee
• Short /Long Term Disability
• Life Insurance
• Paid time off

Pay

$60,000.00 - $65,000.00 per year DOE. References will be required after initial interview.

Schedule

Full Time