MSF Technician

About the role

The Fire Alarm Systems Service Technician is responsible for the installation, inspection, testing, repair, and ongoing maintenance of fire alarm systems and related safety equipment. This role requires a solid understanding of fire alarm components, applicable codes, and troubleshooting techniques. The technician will work both independently and as part of a team to ensure systems are compliant, operational, and meet customer expectations for safety and reliability.

Responsibilities

• Install and repair security systems, CCTV/camera systems, and access control systems.
• Troubleshoot, repair, inspect, and test a variety of fire alarm and fire suppression systems.
• Perform preventative maintenance on fire alarm systems in accordance with NFPA standards.
• Communicate directly with customers to resolve technical issues and ensure satisfaction.
• Complete all NFPA‑compliant reports and maintain accurate documentation.
• Participate in a rotating 24‑hour emergency on‑call schedule once fully trained and qualified.
• Obtain and maintain required certifications including NICET certifications, West Virginia electrical license, and Ohio fire Marshall license (all company‑funded).
• Provide technical insights and field findings to the sales department for proposal and quote development.
• Ensure all compliance documentation is completed, including time sheets, billing, deficiency reports, and rescheduling follow‑up.
• Collaborate with sales staff to review and consult on system proposals and engineered designs.
• Assist with RMA coordination and support the service, installation, and mechanical teams as needed.
• Participate in design reviews and provide final approval on system installations.
• Demonstrate professional punctuality and a consistent work ethic.
• Follow a defined career development path, with potential advancement into roles such as sales representative, construction manager, or systems operation manager.

Requirements

• High school diploma or equivalent required.
• Prior experience working with fire alarm systems.
• NICET certification is preferred; must be obtained within the first year of employment (company‑funded).
• Proficient in troubleshooting hardware issues, interpreting blueprints and wiring schematics, and using tools such as multimeters.
• Strong written and verbal communication skills.
• Highly organized and detail oriented.
• Proven ability to work effectively as a team player.
• Demonstrated customer service experience.
• Willingness and ability to work overtime as needed.
• Flexible and able to adapt to changing priorities with short notice.
• Must have a clean driving record and access to reliable transportation.
• Ability to pass a drug screening as a condition of employment.

Qualifications

• Frequent work at off‑site customer facilities, which may include clean and unclean environments, and exposure to hot or cold conditions.
• Must be able to lift 50+ pounds and use proper equipment to maneuver 300‑lb cylinders.
• Comfortable working at heights, including climbing and ladders and operating lifts when necessary.
• Personal protective equipment such as safety shoes, hard hats, and other site‑specific safety gear may be required.
• Company uniforms provided.
• Willingness to travel, including occasional overnight stays as needed.

Benefits

• Medical, dental, and vision insurance plans.
• Company‑paid life insurance and long‑term disability coverage.
• Optional supplemental benefits.
• Paid time off (PTO) starting in your first year of employment.
• Seven (7) paid holidays annually.
• 401(k) plan with safe harbor match, including both traditional and Roth options.
• Business casual office environment.
• Employee referral program with bonus opportunities.
• Company‑provided work attire featuring the company logo.

Schedule

Participate in a rotating 24‑hour emergency on‑call schedule once fully trained and qualified.