MRSGM NA Logistics Liability Claims Manager- Third Party

About the role

The Claims Liability Manager will ensure all RIG Cargo Liability Claims are handled in a timely manner. This role involves direct day-to-day operations of the liability claims department, delegating workload and overseeing all processes and approvals within the department. They lead teams of adjusters, manage litigation strategies, set reserves, and negotiate settlements with involved parties, focusing on minimizing claim costs while providing quality service.

Responsibilities

• Direct day to day operations of the liability claims department and ensure that claims are processed within client and company guidelines including delegating workload and oversight for all processes and approvals within the department
• Lead teams of adjusters, manage litigation strategies, and set reserves, aiming to minimize claim costs while providing quality service
• Empower the Claims leadership team and support the department, ensuring quality claims metrics and service level agreements are met
• Collaborate with the leadership from cross-functional departments to ensure efficiency and proper prioritization of the claims adjudication process
• Provide regular feedback, support and leadership regarding department level performance in critical areas such as KPI, company policy and procedure adherence, and client and employee satisfaction
• Updates records, files and computer databases as needed
• Serve as process expert to identify and approve process changes impacting the Claim Domain operations
• Strategic Negotiation: Negotiate settlements and oversee outside counsel on litigation strategy
• Maintain and develop positive relationships with clients, team members, underwriters, and other departments
• Collaborate with and openly shares knowledge with colleagues
• Serve as primary liability point of contact and liaison within the Claims team, supporting both binder and non-binder claims/customers
• Work with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and or complaints
• Coordinates development of Claim forms and letters and serves as department resource on forms and letter issues
• Handle all payment approvals, claim closing requests, reserve approvals within authority level
• Have ability to change priorities depending on the inventory load, handling claims
• Team Leadership: Direct, train, and mentor claims personnel, conducting performance evaluations and managing workload distribution

Requirements

• 5-8+ years of experience in cargo liability insurance claims handling, with a focus on contractual and contingent liability claims
• Strong understanding of insurance policy language, shipping regulations, and industry practices
• Analytical and problem-solving skills to assess complex claims and determine liability
• Excellent negotiation and communication skills to interact with diverse stakeholders
• Ability to work independently and manage a team and caseload effectively
• Strong attention to detail and organizational skills to review documents, manage data, and meet deadlines
• Ability to understand claims adjudication, systems, and reporting
• Solid writing skills to create accurate claim data
• Specialized industry knowledge of contractual, contingent, E&O, and cargo legal liability claims
• Strong customer service skills and ability to maintain confidentiality of claims information