MRSGM NA Account Manager, ATA Carnet

About the role

Munich Re Specialty Global Markets America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. Roanoke Insurance Group provides a wide variety of industries with innovative insurance products including duty free passports for traveling merchandise called ATA Carnets. Our ATA Carnet Department is searching for an energetic and organized professional to join our team as a Customer Service Representative and Resolution Analyst.

Job Profile

• Understand CarnetsOnline™, Carnet Resolution, Carnet document use, benefits and obligations.
• Underwrite bonds utilizing underwriting authority sensibly.
• Provide exceptional customer services including correspondence, communication and meeting with clients.
• Develop strong positive client relationships by being the point contact for assigned clients.
• Supports and complies with company guidelines, workflows and company policy and procedure.
• Additional responsibility and projects as assigned.

Job Requirements

• Degree in a related field preferred or equivalent work experience.
• IL P&C Producer License preferred but not required. P&C license is required within 3 months of commencement of employment. (State-mandated education will be provided at the expense of Roanoke.)
• Comply with all continuing education requirements.
• Ability to provide a quality level of customer service and have phone skills needed to explain product in a prompt, friendly and accurate manner.
• Initiative in troubleshooting customer problems and ability to provide solutions that satisfy the customer.
• Understanding of financial reports.
• Experience in customary office applications (e.g., Word, Excel) and strong aptitude for learning proprietary software.
• Ability to work as part of a team in a positive and professional manner.
• Ability to be flexible to provide help where needed.
• Strong organizational skills and ability to apply them procedurally; ability to complete assignments in a timely, organized and accurate manner.
• Adhere to and comply with established agency policies and procedures.
• Initiative in developing one’s own skills with respect to mastering our online systems and helping where feasible to make processes, procedures and related tools more efficient.

About Us

MRSN A is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees. SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence. RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains. Benefits We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including: Generous healthcare plansVoluntary dental & vision plans401(k) planFlexible spending plansHealth Savings Accounts (HSA)Paid time offPaid holidaysTuition reimbursementShort/long term disabilityPaid Parental LeaveEmployee Assistance Program (EAP)Employee Wellbeing ProgramCommunity involvementLife insurance At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves. We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants requiring employer sponsorship of a visa will not be considered for this position. California applicants, please review our CA Privacy Statement at: https://www.roanokegroup.com/career-opportunities/