MRI Patient Access Representative - PRN

About the role

We are looking for a friendly, organized, and detail-oriented MRI Patient Access Representative to support daily front desk operations for our imaging team. This role helps patients schedule appointments, complete registration, understand payment expectations, and access medical records.

Responsibilities

• Schedule MRI, CT, follow-up, and X-ray-only appointments as needed.
• Aid patients with registration, paperwork, appointment questions, and check-in support.
• Cookordinate interpretation services when needed to support patient care.
• Verify insurance authorizations and follow up as needed to help patients access care in a timely manner.
• Create patient estimates and explain benefit information clearly and professionally.
• Collect patient balances before or at the time of service.
• Use third-party systems to send and receive imaging studies from outside facilities.
• Prepare CDs for patients while following HIPAA and medical release requirements.
• Upload outside reports, faxes, emails, and other documentation into the EMR system.
• Communicate record status updates to the appropriate members of the patient care team.
• Provide courteous, timely service to patients, coworkers, supervisors, and physicians.
• Respond to routine requests within 24 hours whenever possible and urgent requests as quickly as possible.
• Help minimize unnecessary call transfers by serving as a knowledgeable first point of contact.
• Maintain knowledge of supported orthopedic specialties and associated providers.

Requirements

• A high school diploma or GED.
• Two years of medical office or customer service experience preferred.
• Knowledge of EMR systems, especially EPIC, is a plus.
• Knowledge of HIPAA and OSHA requirements is a plus.
• Strong computer, communication, interpersonal, hospitality, and customer service skills.
• Ability to multitask, prioritize, remain calm under pressure, and work with minimal supervision.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount.
• Dental & Vision Insurance.
• 401(k) with Annual Employer Contributions.
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more.
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges.
• Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays.

Pay

$18-$21/hour, based on experience.