MRECC Deputy Director

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Continue Job Details Job Title* Job ID Description Salary Qualifications Special Requirements Miscellaneous Continue |Go Back Preview and Submit job listing from to Featured Total After completing all the steps, click Preview to open a preview of your listing in a new window or click Proceed to Checkout where you can purchase the listing for the duration you specified. Preview Proceed to Checkout Pay Later Cancel Public Safety Employment ◄ Back to All Categories MRECC Deputy Director The newly formed Middlesex Regional Emergency Communication Center (MRECC) is seeking a highly skilled and experienced Regional 9-1-1 Deputy Director to assist the Executive Director in overseeing the startup, daily operations, management of personnel, and ensure compliance with emergency communication protocols. This leadership role is responsible for supervising shift supervisors and division managers, maintaining essential records and reports, and ensuring the ef?ciency of 9-1-1 services. Compensation & Bene?ts: The hiring range of this position is $125,000-$137,000, commensurate with education and experience along with a generous bene?ts package. Responsibilities: Supervise, train, and evaluate staff, including hiring, scheduling, and performance management.Develop and implement policies, procedures, and training programs to ensure compliance and operational ef?ciency.Investigate complaints from the public, emergency agencies, and personnel.Maintain communication equipment and oversee maintenance contracts.Monitor emergency and non-emergency calls to ensure high-quality service delivery.Prepare reports, manage data, and oversee compliance with operational regulations. Quali?cations 10+ years of dispatch experience, including 5+ years in a supervisory role.ENP and/or CMCP Certi?cation preferred.High School Diploma required; additional training or education in emergency communications is a plus.Certi?ed Massachusetts 9-1-1 Telecommunicator with a valid driver’s license.Must pass a detailed background check and meet all physical and mental requirements Skills & Abilities: Strong leadership, problem-solving, and decision-making skills.Ability to effectively manage personnel, policies, and data.In-depth knowledge of emergency communication systems and regulatory compliance. A Complete Job Description Is Available Upon Request. How to Apply: Interested candidates should submit one combined PDF document that includes cover letter and resume (?le name format: Last Name Job Title) to: administration@MRECC-ma.gov. Job Details Category Public Safety Employment Status Open Open until filled Posted October 14, 2026 Closing Open Until Filled Tools Download ApplicationEmail Resume Steps 1. Listing Information This section is complete2. Job Details This section is complete3. Preview and Submit This section is complete Listing Information Category* Advertising and PR Services Aerospace and Defense Banking Business Services Computer/IT Services Construction Education Engineering Services Financial Services Government and Military Healthcare Services Insurance Internet Services Nonprofit Other/Not Classified Printing and Publishing Real Estate Restaurant/Food Services Retail Choose from Full List Display* Display Starts: October 2026 Sun Mon Tue Wed Thu Fri Sat 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 Responsibilities: Supervise, train, and evaluate staff, including hiring, scheduling, and performance management.Develop and implement policies, procedures, and training programs to ensure compliance and operational ef?ciency.Investigate complaints from the public, emergency agencies, and personnel.Maintain communication equipment and oversee maintenance contracts.Monitor emergency and non-emergency calls to ensure high-quality service delivery.Prepare reports, manage data, and oversee compliance with operational regulations. Quali?cations 10+ years of dispatch experience, including 5+ years in a supervisory role.ENP and/or CMCP Certi?cation preferred.High School Diploma required; additional training or education in emergency communications is a plus.Certi?ed Massachusetts 9-1-1 Telecommunicator with a valid driver’s license.Must pass a detailed background check and meet all physical and mental requirements Skills & Abilities: Strong leadership, problem-solving, and decision-making skills.Ability to effectively manage personnel, policies, and data.In-depth knowledge of emergency communication systems and regulatory compliance. A Complete Job Description Is Available Upon Request. How to Apply: Interested candidates should submit one combined PDF document that includes cover letter and resume (?le name format: Last Name Job Title) to: administration@MRECC-ma.gov. Job Details Category Public Safety Employment Status Open Open until filled Posted October 14, 2026 Closing Open Until Filled Tools Download ApplicationEmail Resume Public Safety Employment ◄ Back to All Categories MRECC Deputy Director The newly formed Middlesex Regional Emergency Communication Center (MRECC) is seeking a highly skilled and experienced Regional 9-1-1 Deputy Director to assist the Executive Director in overseeing the startup, daily operations, management of personnel, and ensure compliance with emergency communication protocols. This leadership role is responsible for supervising shift supervisors and division managers, maintaining essential records and reports, and ensuring the ef?ciency of 9-1-1 services. Compensation & Bene?ts: The hiring range of this position is $125,000-$137,000, commensurate with education and experience along with a generous bene?ts package. Responsibilities: Supervise, train, and evaluate staff, including hiring, scheduling, and performance management.Develop and implement policies, procedures, and training programs to ensure compliance and operational ef?ciency.Investigate complaints from the public, emergency agencies, and personnel.Maintain communication equipment and oversee maintenance contracts.Monitor emergency and non-emergency calls to ensure high-quality service delivery.Prepare reports, manage data, and oversee compliance with operational regulations. Quali?cations 10+ years of dispatch experience, including 5+ years in a supervisory role.ENP and/or CMCP Certi?cation preferred.High School Diploma required; additional training or education in emergency communications is a plus.Certi?ed Massachusetts 9-1-1 Telecommunicator with a valid driver’s license.Must pass a detailed background check and meet all physical and mental requirements Skills & Abilities: Strong leadership, problem-solving, and decision-making skills.Ability to effectively manage personnel, policies, and data.In-depth knowledge of emergency communication systems and regulatory compliance. A Complete Job Description Is Available Upon Request. How to Apply: Interested candidates should submit one combined PDF document that includes cover letter and resume (?le name format: Last Name Job Title) to: administration@MRECC-ma.gov.