MPF FEDERAL: REMOTE RN (REGISTERED NURSE)

Responsibilities

• Triage & Assess: Evaluate patient symptoms via phone, chat, and video using evidence-based triage protocols.
• Provide Immediate Care Advice: Offer appropriate self-care recommendations or escalate cases for urgent intervention.
• Health Education & Counseling: Guide patients on medication use, medical conditions, and diagnostic tests.
• Crisis Management: Handle mental health, behavioral health, and emergency triage calls with empathy and precision.
• Documentation & Compliance: Accurately document all patient interactions in electronic health records.
• Collaboration: Work alongside program and project managers as well as call center management to meet tight deadlines in a metrics-based environment.
• Utilization & Resource Management: Navigate through and use several of the provided tech resources to gather and deliver the best advice per protocols.

Requirements

• Minimum Requirements: RN with a BSN degree OR ASN if you also have completed a microbiology course with lab (proof of completion will be required).
• Multistate License required and must be active and unrestricted (verified via Nursys).
• Minimum of 3 years of clinical experience at the RN level within Emergency or Urgent Care settings.
• Able to work a very regimented schedule with minimal flexibility.
• Additional years of nursing experience in emergency care, triage, ICU, med-surg, or urgent care is highly preferred.
• Previous telehealth, triage, or call center experience.
• Proficiency in triage protocols.
• Emotional Intelligence & Adaptability: Empathy & Active Listening, Calm Under Pressure, Adaptability & Problem-Solving.

Qualifications

• Preferred Qualifications (Bonus Points!): Military/Veteran Healthcare Experience, Experience in Behavioral Health, Crisis Intervention, or Substance Abuse Counseling.
• Licensing & Compliance: Active RN Compact License (must be in good standing), Ability to obtain licensure in all 50 states (we assist with this process), Must be a U.S. Citizen (Federal Public Trust Clearance required).
• Background Check & Drug Screening Required (as per federal regulations).

Benefits

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.