Moving Team Lead

Key Responsibilities

• Serve as the primary on-site representative for Enterprise Management Solutions LLC and Zebulon Perry Expediters.
• Communicate professionally and respectfully with customers throughout each move.
• Resolve customer concerns professionally and escalate issues when necessary.
• Verify customer satisfaction before job completion.
• Maintain a positive, customer-focused attitude at all times.

Truck Operation, Maintenance & Transportation

• Safely operate company moving trucks and equipment in compliance with Maryland traffic laws and company policies.
• Conduct pre-trip and post-trip vehicle inspections.
• Ensure trucks are properly loaded, balanced, and secured to prevent damage during transportation.
• Maintain cleanliness, organization, and operational readiness of company trucks and equipment.
• Monitor fuel usage, tire conditions, warning lights, and maintenance needs.
• Cookordination vehicle maintenance and repair needs with approved vendors and mechanics.

Team Leadership & Crew Supervision

• Supervise movers and moving crew members during residential, commercial, and specialty moving assignments.
• Assign daily responsibilities and monitor crew performance throughout each move.
• Ensure team members maintain professionalism, safety standards, and productivity.
• Conduct pre-job briefings and communicate expectations clearly.
• Address operational or employee concerns in real time and report issues to management.
• Train and mentor crew members on company procedures, safety standards, and customer service expectations.

Operational Oversight

• Review work orders, inventory lists, schedules, and customer instructions before assignments.
• Cookordinate loading and unloading operations efficiently.
• Ensure customer property is protected during all phases of the move.
• Monitor inventory accuracy and accountability throughout assignments.
• Complete required paperwork, reports, and documentation accurately.
• Ensure moving projects are completed on schedule and within approved labor expectations.
• Monitor crew productivity and manage workflow to support operational profitability.

Revenue Protection & Upselling

• Identify opportunities for additional services including packing, junk removal, additional delivery stops, storage services, furniture assembly/disassembly, and specialty item handling.
• Ensure all additional customer requests or upsell services are documented and approved before work is performed.
• Support management in maximizing job profitability while maintaining customer satisfaction.

Payment Verification & Financial Accountability

• Confirm customer payment arrangements with management before services begin.
• Monitor labor efficiency and operational costs to avoid unnecessary expenses.
• Absorb required customer signatures, approvals, and completion confirmations.
• Submit all job documentation, receipts, and reports promptly after assignments.

Safety & Compliance

• Enforce safe lifting practices and proper equipment usage.
• Ensure compliance with OSHA regulations and company safety standards.
• Maintain awareness of hazards at job sites and report unsafe conditions immediately.
• Ensure proper use of dollies, straps, ramps, moving pads, and protective materials.
• Maintain confidentiality and professionalism regarding customer information and property.

Licenses / Qualifications

• Valid driver’s license with acceptable driving record.
• DOT Medical Card preferred but not required.

Education / Training

• High school diploma or equivalent required.

Physical Demands

• Frequent lifting, carrying, pushing, and pulling of heavy items.
• Standing, bending, kneeling, climbing, and walking for extended periods.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to repeatedly enter and exit moving trucks throughout the day.
• Ability to safely lift and maneuver furniture, appliances, and heavy materials with team assistance.

Working Conditions

• Residential homes.
• Apartment buildings.
• Commercial offices.
• Warehouses.
• Construction and relocation sites.

What We Offer

• Standard W-2 employee benefits package.
• Paid Time Off (PTO).
• Family and Medical Leave.
• Supplemental health and disability insurance.
• Retail savings plan.
• Professional development and continuing education opportunities.