Movie Theatre Floor Staff

About the Role

Floor Staff team members are classified based on individual theatre needs and/or employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They must act as a representative of Regal, adhering to our mission statement and policies, including regular and consistent attendance, handling emergency situations, general cleaning duties, and compliance with our company dress code.

Responsibilities

• Box Office:
  • Operating POS system, including handling cash, credit cards, travelers’ checks, gift cards, and redeemed tickets/coupons.
  • Upselling Premium Viewing Experience (3D, RPX, IMAX).
  • Promoting the Regal Crown Club program.
  • Ensuring ticket sales comply with MPAA rating system and company policy.
  • Responding to guest inquiries and phone calls in line with our guest service philosophy.
• Concession Stand:
  • Operating POS system, handling cash, credit cards, travelers’ checks, gift cards, and redeemed coupons.
  • Managing concession stock inventory.
  • Promoting the Regal Crown Club program.
  • Operating, preparing, and cleaning concession equipment.
  • Upselling products.
  • Complying with local, state, and federal food safety laws.
  • Ensuring compliance with break and meal period laws.
  • Maintaining current alcohol certification and training where applicable.
  • Completing required training on topics like sexual harassment and discrimination.
• Usher:
  • Tearing tickets, directing patrons to auditoriums, and inspecting backpacks/packages.
  • Managing crowd control and assisting guests with seating.
  • Enforcing MPAA rating system.
  • Conducting in-theatre inspections for picture/sound quality, theft prevention, and safety.
  • Reporting issues to management.
  • Performing in-auditorium concession sales as directed.
  • Cleaning auditoriums, restrooms, lobby, and other areas.
  • Monitoring vending equipment cleanliness and operation.
  • Assisting with opening and closing duties.

Qualifications

• Education/Experience:
  • Completion of cast certification program or progress towards completion required.
  • If handling alcohol, complete state/local training and obtain required certification, including Regal Responsible Beverage Server training.
• Language Ability:
  • Good public speaking, listening, and clear communication skills.
• Math Ability:
  • Perform calculations accurately and quickly, identifying errors.
• Reasoning Ability:
  • Identify and solve problems, evaluate information, and make evidence-based decisions.
  • Perform under pressure and take initiative.
• Personal Skills:
  • Excellent communication with customers, co-workers, and management.
  • Set goals, manage time, and prioritize tasks effectively.
• Physical Demands:
  • Frequently stand, walk, sit, use hands, reach, and talk/hear.
  • Occasionally climb, balance, stoop, kneel, crouch, or crawl.
  • Lift up to 60 pounds.
  • Vision requirements: close, distance, peripheral, depth perception, and focus adjustment.