Mountain Sales Agent - Winter

Key Responsibilities

• Deliver exceptional guest service during every interaction.
• Aid guests with lift tickets, season passes, activities, and other resort products.
• Offer knowledgeable assistance to guests in person, by phone, and through email.
• Process sales transactions accurately using point-of-sale systems.
• Maintain accurate guest records and transaction documentation.
• Develop knowledge of resort products, services, promotions, and policies.
• Resolve guest concerns professionally while supporting a positive guest experience.
• Follow company policies, the Colorado Skier Safety Act, and the Skier Responsibility Code.

Qualifications

• A high school diploma or equivalent is required.
• Previous customer service, hospitality, retail, or reservation experience is preferred.
• Strong communication, organization, and problem-solving skills are essential.
• Basic computer proficiency, including Microsoft Office, Outlook, and point-of-sale or reservation systems, is required.
• The ability to work in a fast-paced, team-oriented environment is necessary.
• The ability to work weekends, holidays, and peak operating periods is required.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Frequent use of computers and point-of-sale equipment.
• Occasional lifting, carrying, or moving up to 50 pounds.
• Visual abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Schedule

• This is a full-time seasonal position with an average work schedule of approximately 32 hours per week.
• Typical shifts are approximately 7:45 a.m. to 5:00 p.m., including a lunch and ski break.
• Employees are generally scheduled five days per week with two consecutive days off, subject to operational needs.
• Employees must be available to work weekends, holidays, and peak operating periods.

Compensation & Benefits

• Starting wage: $21.00 per hour.
• Winter Full-Time Seasonal employment (approximately November through early April).
• Winter Season Pass.
• Ski School and lift ticket discounts.
• Complimentary skiing at participating partner resorts.
• Discounted skiing at Vail Resorts.
• Employee lodging, dining, and shuttle discounts.
• Opportunities to enjoy the mountain throughout the season, including ski breaks.