Mountain Operations Dispatcher

About the role

The Mountain Operations Dispatcher is responsible for working with a team that manages on-hill risk, executes mountain rescues, responds to medical emergencies, and provides a safe and welcoming environment to the public. This is a critical role that facilitates communication, resource management, record-keeping, and data reporting for the Mountain Operations team. This position also provides basic administration support such as document review, data entry, and filing in a fast paced, multi-tasking environment.

Responsibilities

• Communication & Dispatch
  • Uses telephones and radios to transmit and receive operational and emergency information
  • Handles and prioritizes multiple simultaneous communication demands
  • Switches between tasks quickly and effectively while maintaining composure
  • Relays information promptly and clearly to the First-Aid Room Foreman or another team leader on duty
  • Requests and communicates with EMS and other outside agencies
  • Routes wrong-number callers to the correct destination
  • Communicates professionally and effectively with guests, coworkers, vendors, and community members
  • Works to find answers to all guests' questions
  • Requests assistance with difficult interactions
• Administration & Record-Keeping
  • Assists with daily paperwork for completeness
  • Runs pre-defined reports from the dispatch system
  • Constructs timelines and other additional documentation as needed
  • Ensures dispatch office is clean and well-stocked; assists with keeping the first-aid room clean and stocked
• Teamwork & Professional Conduct
  • Works as an effective and professional part of a team; contributes positive and respectful energy to the group dynamic
  • Understands the traumatic stress felt by first responders; is willing to have open conversations following significant incidents; watches for signs of traumatic stress among coworkers and takes action to help
  • Proactively participates in Continuous Quality Improvement efforts
  • Openly and honestly debriefs significant incidents in a group setting, sharing areas of success and ideas for possible improvement
  • Invites and receives feedback professionally
  • Reports safety and quality concerns immediately and discretely
• Mountain Knowledge & Relationships
  • Develops and maintains a thorough knowledge of the mountain and other resort departments and operations
  • Knows the trail map and current trail status
  • Knows the location of all Patrol resources
  • Establishes and maintains cooperative working relationships with members of other departments and develops an understanding of their processes
  • Is familiar with major buildings and structures as well as overall resort property layout
  • Strives to develop an understanding of the internal layout of all major buildings
  • Exercises sound judgment while executing the functions of the position

Qualifications

• Required: Experience working in a multi-tasking environment with telephones, radios, and computers; Experience working in the customer service of hospitality industry
• Recommended: Experience working as a Ski Patroller; Experience in healthcare, especially in the emergency setting; Holds EMT, WFR, OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification

Benefits

• Ski passes
• Golf passes
• Waterpark passes
• Discounts for food, beverages, retail, daycare, and more