Mountain Biking Guide

About the role

Responsible for providing a safe, clean, personal, entertaining, and well-thought-out mountain bike excursion that exceeds guests' expectations at Enchantment Resort. Our culture is fast-paced, collaborative, inclusive, and engaging, with one of the best views you’ll ever find.

Responsibilities

• Lead mountain bike excursions by mountain bike or van, providing mountain bike information, instructions, and education to guests, including a safety briefing.
• Maintain awareness of mountain bike safety by informing guests of your First Aid and CPR certification, carrying a first aid kit, educating guests about cryptobiotic soil, and adhering to Leave No Trace guidelines.
• Perform mountain biking excursions safely in compliance with all recognized standards set by the resort’s permit and the US Forest Service; carry a copy of the resort’s USFS permit and current CPR card (hard copy or digital).
• Stay familiar with local trail conditions, hazards, weather, and any changes made by the US Forest Service to avoid violating the resort’s hiking permit; provide clear and appropriate directions to guests for overall safety.
• Ensure each mountain bike is in good working condition prior to each excursion, including checking brakes, correct bike size for each guest, and proper MTB supplies (water, tools, pump, bike log, and safety equipment such as helmets and lights).
• Ensure proper tools and equipment are available for safety, with approval by the Bike Chief.
• Offer to take pictures of guests on the trail.
• Encourage guests to share compliments on social media if they wish to do so.
• Be familiar with Trail House operations, including operating hours, retail items, bike shop, discovery center, and all hiking and biking products.
• Be familiar with Enchantment Resort’s three pillars and the basic products and services of each pillar.
• Arrive to work wearing your nametag and uniform, prepare cold bottled water, verify all guests are accounted for, and ensure each guest has signed an electronic waiver.
• Remain after each excursion to thank guests, clean bikes and van (if used), and turn in signed written receipts to the Adventure & Activities Manager.
• Report any incidents or accidents to the Bike Chief and the Adventure & Activities Manager, and fill out required incident forms from Safety & Security.
• Fill out required forms such as vehicle log, mountain bike trail report, and any reports required by the resort or USFS.
• Attend and participate in regularly scheduled training sessions and meetings.
• Be guest service-oriented and interact with guests in a pleasant, helpful, knowledgeable, and enthusiastic manner.
• Display appropriate teamwork, flexibility, and interpersonal skills.
• Follow all Department Standard Operating Procedures at all times.
• Maintain a clean driving record.
• Keep bikes and storage area neat and properly maintained on a daily basis.
• Perform other duties as assigned.

Requirements

• High school diploma or GED, and/or equivalent work experience.
• Knowledge and ability to perform basic bike maintenance, including setting up suspension, seat height adjustments, and changing a flat tire.
• Attention to detail and ability to multi-task priorities.
• Self-motivated, able to work with little supervision, and organized.
• Dependable with knowledge of mountain bikes, trails, and the area.
• Must maintain current CPR and First Aid certification.
• Willingness to learn instruction methods.
• Ability to lead guests in excursions in a safe and professional manner.
• Must meet the physical demands of the position, display a neat appearance, and have a caring attitude with clear communication skills.
• Safety-sensitive position.