Mountain Bike Instructor and E-Bike Tour Guide (Advanced Level)

POSITION SUMMARY

The Advanced Mountain Bike Instructor & E-Bike Tour Guide is responsible for delivering safe, engaging, and professional experiences for guests while representing the resort in a positive and welcoming manner. This role requires strong guest service skills, the ability to build rapport with riders of all ages and abilities, and a commitment to creating memorable outdoor experiences.

ESSENTIAL JOB FUNCTIONS

• Teach basic mountain bike progressions according to the guest's skill level.
• Have knowledge of the basic mountain bike fundamentals and be willing to improve knowledge.
• Attend training clinics as scheduled.
• Maintain navigation skills and local trail knowledge or the ability to obtain working knowledge.
• Have basic knowledge of mountain bike components and how they work.
• Have basic knowledge of electric pedal assist mountain bike components and how they work.
• Report to the lesson meeting area as scheduled and on time.
• Always adhere to all safety requirements and standards.
• Act as a positive, professional role model, adhering to the company’s hospitality standards.
• Maintain an exceptional level of guest service in all interaction with guests, fellow employees, and management.
• Preferred previous experience in outdoor education; trail guiding and bike tours.
• Time management with each group assigned.
• Knowledge of single and double track trail etiquette.
• Have basic first aid knowledge, training preferred.
• Ability to ride all trails at the green and blue level.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.
• Act as a positive, professional role model, adhering to the company’s hospitality standards.
• Have knowledge of the products and the offerings from the resort.
• Other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES

• Highly developed customer service skills.
• Ability to comprehend, speak, read, and write English fluently.
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• Ability to understand and carry out written and verbal instructions.
• Knowledge in leave no trace and guiding principles.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS

• A high school diploma or equivalent required.
• BICP or PMBIA certification preferred.
• First Aid/CPR certification preferred.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Ability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Climbing stairs, walking, and locating guests outside when necessary.
• Ability to downhill mountain bike for up to 6 hours with intermittent breaks.
• A passing ride test held by the Bike School Manager.