Motorcycle Sales Associate/Fit Specialist

Duties And Responsibilities

• Welcome guests into the dealership.
• Narrow down the selection of Harley's to find which ones fit the customers’ needs.
• Follow up phone calls to customers.
• Selling the fun and excitement of Harley-Davidson to customers.
• Responsible for making sure that every person encountered on the sales floor is entered into the Traffic Log.
• Aggressively but politely following up on all prospective customers.
• Maintain the showroom and display of motorcycles in a manner appealing to customers.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs and wants.
• Practice an effective selling methodology so that all customers receive consistent treatment when doing business.
• Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”.
• Attend training sessions as requested by the Sales Manager.
• Perform other related duties as assigned or requested.

Qualifications & Job Requirements

• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws/policies/principles/etc.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail.
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• Ability to get along with broad customer base.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Able to work a flexible schedule including weekends, Holidays, and evenings.
• Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
• Ability to handle confidential information responsibility required.
• Valid driver’s license and motorcycle endorsement.