Motor Vehicle Title Clerk

About the Role

The Boulder County Clerk and Recorder's Office is seeking to hire two (2) Bilingual Motor Vehicle Title Clerks. The focus of the Motor Vehicle division is titling and registering all vehicles in the county and issuing disability placards. Our 45 team members work in three locations—Boulder, Longmont, and Lafayette. We are looking for someone who enjoys working with people, is a great teammate, and can balance friendly, efficient, and accurate service with adherence to compliance of statute and rules. You should be comfortable with data entry, pay close attention to details, and be able to quickly learn and apply complex rules. You should also exhibit a commitment to engagement with diverse groups of people, including the public and co-workers, with the intention to listen and to foster opportunities for equity and inclusion.

Responsibilities

• Research, understand, and meet Colorado Department of Revenue legislative compliance and DRIVES (Motor Vehicle) computer system rules.
• Demonstrate and apply a comprehensive knowledge of the DRIVES (Motor Vehicle) computer system.
• Understand and follow Clerk and Recorder policies and county guidelines.
• Ensure confidentiality of public members’ information.
• Comply with all cyber security requirements, trainings, and procedures.
• Ensure accuracy and compliance of Motor Vehicle transactions.
• Confirm and clarify understanding of public needs (in person, email, or phone).
• Research, review state statutes, rules and regulations and stay current.
• Demonstrate excellent customer service when working with the public.
• Complete VIN inspections following safety guidelines and in designated spots.
• Recommend to your supervisor and manager how to provide better service, accessibility, and equity and inclusion; incorporate feedback from the public and from your own experience.
• Process and Procedure requirements: Provide input about how to update SOPs (Standard Operating Procedures).
• Meet speed and accuracy expectations for counter and phone transactions in accordance with training plan milestones.
• Perform related work, as required.
• May be reassigned during emergency situations.

Requirements

• A high school diploma, or equivalent.
• Two (2) years of office experience which may include retail, restaurants, banking, healthcare, and other sectors.
• Applicants must demonstrate English and Spanish fluency at the time of the pre-employment screening process. Spanish language proficiency will be determined through standardized verbal demonstration.
• A job offer is contingent on passing a background investigation.
• Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Preferred Qualifications

• Ability to research and interpret statute, rules, policies, and reference materials.
• Prior experience using web-based software programs.

Skills

• Proficiency with MS Office programs including Outlook, Word, TEAMs.
• Data entry skills.
• Able to assist members of the public all day while maintaining a positive attitude.
• Working knowledge of modern office practices and procedures, and departmental policies and regulations.
• Skill in operating office equipment and personal computers to meet the demands of the position.
• Ability to work effectively with other employees and the public.

Pay

$52,008.00 - $62,292.00 Annually (Hiring Salary Range: $52,008.00 - $57,150.00 Annually). Additional compensation will be provided based on the use of bilingual skills.

Schedule

This is a full-time, benefited position that will work Monday - Thursday 7:00am - 5:30pm. This position will work out of any of three locations: 1750 33rd St, Boulder; 529 Coffman St, Longmont; 1755 S Public Rd, Lafayette.

Benefits

• Outstanding options of comprehensive health plans that include vision and dental coverage.
• Family-forming benefits: infertility treatment, adoption and surrogacy reimbursements.
• 12 weeks Paid Caregiver leave.
• Breastfeeding-friendly work environment.
• Infants-at-work policy.
• Access to LifeMart and Benefits Hub discount hub, including discounts on childcare centers, event tickets, travel, and more.
• Access to a nationally-recognized wellness program.
• Employee Assistance Program.
• PERA 401k and Social Security retirement plans.
• Additional Life and Disability Insurance.
• Critical Illness and Accidental Insurance.
• County-paid tuition assistance.
• Eligible for Public Service Loan Forgiveness (PSLF).
• Free EcoPass.
• Hospital Indemnity.
• ID Theft Protection.
• Pet Insurance.
• 8 Hours of Paid Public Service Leave.
• Generous paid time off including holidays, vacation, and medical leave:
  • New Year's Day
  • Martin Luther King's Birthday (January)
  • Presidents' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous People's Day (November, first Tuesday after the first Monday, even years)
  • General Election Day (November)
  • Veterans' Day
  • Thanksgiving Day
  • Friday after Thanksgiving (District Attorney’s Office observes Francis Xavier Cabrini Day on the first Monday in October and omits this day)
  • Christmas Eve (½ day, full day off depends on day of the week)
  • Christmas Day
  • New Year’s Eve (½ day, full day off depends on day of the week)
• 80-hour bank of vacation at the time of hire (must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify).
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Eight hours of medical leave for each month employed.
• Employer contribution to Social Security: 7.65% of salary.
• Employer contribution to PERA (Local Government Division): 15.80%.

Vacation and Medical leave are based off of full-time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.