Motor Vehicle Shift Supervisor

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services with over 200 service centers in 12 states. Founded in 1997, PLS focuses on delivering convenient, transparent, and affordable financial products to help customers manage their day-to-day needs. Our customers choose PLS for its exceptional service, driven by a dedicated team committed to going above and beyond.

About the Role

Shift Supervisors provide leadership to ensure the store delivers outstanding customer service, meets operating objectives, and achieves financial goals. This role involves performing the duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs all team activities.

Responsibilities

• Maintain exemplary customer service and build lasting customer relationships.
• Establish a strong customer service culture within the store.
• Support the Assistant Store Manager in implementing strategies to meet store goals.
• Develop and motivate team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform Customer Service Representative duties, including transaction processing, cash handling, and supervising team activities in the absence of the Store Manager.
• Coach Customer Service Representatives on proper transaction procedures for superior service and compliance.
• Review and approve checks within set limits.
• Support store marketing efforts within the community.
• Resolve customer complaints.
• Assist the Store Manager with scheduling, cash management, and store audits.
• Review Operations Bulletins, News communications, and training materials to stay updated on policies and procedures.
• Maintain a neat and clean store environment for customers and team members.
• Perform other duties as assigned.

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability and willingness to engage with customers.
• Strong desire to exceed corporate initiatives and inspire team excellence.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Honesty and integrity.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• English fluency (bilingual English/Spanish is a plus).

Working Conditions

• Ability to stand for extended periods.
• Ability to lift up to 15 lbs. with little assistance.
• Ability to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Ability to manage multiple tasks and handle frequent interruptions.

Benefits

• Medical, dental, and vision coverage for eligible team members.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement and ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results