Motor Vehicle Customer Service Representative

About PLS

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, operates over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe they use our services because they are convenient, transparent, and frequently more affordable than traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

About the Role

Customer Service Representatives (CSRs) are the primary point of contact with our customers and the “face” of PLS. They are accountable for delivering superior customer service, educating customers on company products and services, and maintaining company quality standards while complying with all policies and procedures.

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on PLS products and services
• Ensure all transactions comply with federal, state, and local regulations
• Follow company policies and procedures
• Maintain a balanced cash drawer and complete transactions accurately, including cash handling
• Use the point-of-sale system to access information and process transactions
• Resolve customer complaints or refer them to the Store Manager
• Help maintain a neat and clean store environment for customers and team members
• Perform other duties as instructed by management

Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency is required; English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

• Medical, dental, and vision coverage for eligible team members
• 401(k) retirement plan
• Paid vacation
• Opportunities for advancement
• Ongoing training

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results