Motor Vehicle Customer Service Representative

About PLS

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, operates over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Many of our customers have banking relationships but choose PLS for our convenience, transparency, and affordability compared to traditional alternatives. Founded in 1997 by Co-Presidents Bob and Dan Wolfberg, PLS is committed to delivering superior service through our core values: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

About the Role

Customer Service Representatives (CSRs) are the primary point of contact with our customers and the “face” of PLS. CSRs deliver superior customer service, educate customers on our products and services, and ensure compliance with all company policies and regulations.

Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on PLS products and services
• Ensure all transactions comply with federal, state, and local regulations
• Follow company policies and procedures
• Maintain a balanced cash drawer and complete transactions accurately
• Use the point-of-sale system to process transactions and access information
• Resolve customer complaints or escalate to the Store Manager as needed
• Help maintain a neat and clean store environment
• Perform other duties as assigned by management

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred
• Ability and willingness to engage with customers
• Strong verbal communication skills
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multitask
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency (bilingual English/Spanish is a plus)

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Ability to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

• Medical, dental, and vision coverage for eligible team members
• 401(k) retirement plan
• Paid vacation
• Opportunities for advancement
• Ongoing training