Mortgage Trainer Senior Instructor

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

About the Role

Freddie Mac’s Client Education Services department is seeking a Mortgage Training Senior Instructor who engages with our clients, Sales team, and other internal business stakeholders. This role is ideal for someone with deep knowledge of the origination and underwriting process who can develop and execute training strategies that result in delighted clients.

The Client Education Services team designs, develops, and delivers client-centric learning solutions across the Single-Family business. Our team leverages business expertise, innovative techniques, and technology to create easy-to-access learning solutions that make it easier for clients to do business with Freddie Mac.

Responsibilities

• Facilitate a variety of origination and underwriting training classes.
• Serve as a subject matter expert (SME) in origination and underwriting policy, process, and mortgage technology tools.
• Lead the end-to-end development of training curriculum for origination policies, products, and Freddie Mac technology tools.
• Create, manage, and execute project plans.
• Utilize consultative and business analytical skills to perform needs and gap analysis, resulting in training and education plans that meet client needs and support Freddie Mac’s business goals.
• Create, maintain, and analyze operational, project, and learning-related reports and dashboards to support business planning, resource management, and decision-making.
• Collect, analyze, and present data to identify trends, measure training effectiveness, monitor learning adoption, and communicate results to stakeholders.
• Author learning content for different delivery methods, including webinars, in-person presentations, user guides, training manuals, job aids, and tutorials.
• Edit materials for clarity, consistency, and instructional soundness while continually improving them.
• Partner with Sales and other internal business partners to lead the development and execution of customized client training solutions.
• Leverage learning industry trends to deliver innovative and positive learning experiences.

Requirements

• Recognized Subject Matter Expert in loan origination and underwriting.
• Experienced facilitator for small to large participant groups via distance learning platforms and in-person.
• Proven experience with instructional design and learning experience design for complex topics.
• Strong business analysis, reporting, and writing skills.
• Ability to build and manage business partner and client relationships.
• Demonstrated experience analyzing data and translating findings into meaningful business insights and recommendations.
• Experience creating reports, dashboards, and visualizations to support business planning and decision-making.
• Demonstrated problem-solving skills and detail orientation.
• Ability to work independently and collaboratively within a team.
• Proficiency in switching between projects and prioritizing competing priorities.
• Ability to comprehend complex client inquiries in high-pressure situations and deliver accurate responses aligned with corporate policies.

Qualifications

• Bachelor’s degree with 10+ years of relevant experience.
• Proficiency with Microsoft PowerPoint, Excel, Word, and Adobe Acrobat.
• Familiarity with eLearning development tools and technologies utilized in modern learning environments.

Keys to Success

• Expert facilitation skills.
• Ability to analyze business processes, systems, policies, and changes, and translate that analysis into learning solutions.
• Ability to combine business knowledge, reporting capabilities, and analytical thinking to identify trends, communicate insights, and support strategic decision-making.
• Nimbleness and ability to work on multiple projects simultaneously.
• Ability to keep up to date with a rapidly changing business environment.
• Collaborative and execution-oriented mindset.
• Self-directed approach.
• Sense of humor.

Pay

This position has an annualized market-based salary range of $105,000 - $157,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity, and other relevant qualifications of the applicant.

Benefits

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.