Mortgage Team Manager
Job Summary
The Mortgage Team Manager serves as the operational leader of The Bedell Team, owning the loan pipeline and ensuring all files move efficiently from application to closing. This role is responsible for keeping the team on track, holding MLOs accountable, and proactively resolving issues—allowing the Team Lead/Rainmaker to focus 95%+ on business development.
Key Responsibilities
Own and manage the loan pipeline, ensuring all files are progressing on time
Identify and resolve bottlenecks—step into files and work with ops to move loans forward
Act as the first level of escalation for pipeline and team-related issues
Hold MLOs accountable for tasks, timelines, and process adherence
Serve as liaison between sales and operations (processing, underwriting, closing)
Maintain accurate pipeline reporting and provide updates to leadership
Improve workflows and drive operational efficiency
Oversee team scheduling and timecards
Key Qualifications
Strong mortgage operations and pipeline management experience
Proven ability to troubleshoot files and drive loans to closing
Experienced enough to independently resolve issues and lead as the first escalation point
Highly organized, detail-oriented, and deadline-driven
Strong communication and team leadership skills
NMLS license preferred; if not currently licensed, must have the ability to obtain one
Work Environment
Fully in-office: 11215 N. Community House Rd., Suite 700, Charlotte, NC 28277
Monday–Friday, 8:30 AM – 5:00 PM
Additional availability as needed
Core Values
Acrisure Mortgage & The Bedell Team
We’re Looking For Someone Who Embodies Competitive Drive – Takes ownership and delivers results
Growth-Oriented Mindset – Continuously improves processes and performance
Team First Mentality – Holds the team accountable while supporting success
Relationship Focused – Builds strong internal and external partnerships
Reliability (“Show Up”) – Consistent, dependable, and accountable
Acrisure Mortgage & The Bedell Team
Acrisure Mortgage & The Bedell Team
We are an Equal Employment Opportunity/Affirmative Action Employer and maintain a Drug-Free Workplace. Applicants must complete all interviews without the use of AI or automated tools.