Mortgage Servicing Analyst (Max $39/hr W2)

About the Role

This is a hybrid position requiring 3 days a week in the office.

Requirements

• 3-5 years' minimum servicing experience (not loss mitigation/default)
• High school diploma required
• General Microsoft Office experience required

Responsibilities

• Interface with financial advisors, their staff, and private bankers to resolve complex servicing issues and escalations
• Review documentation, analyze, and prepare appropriate recommendations for insurance, escrow, taxes, or any other issue that may arise during the life of the loan
• Provide high-touch/white-glove single point of contact for advisors and bankers until issue resolution
• Interface with sub-servicer Cenlar to drive appropriate action and demand the high service level that advisors and clients expect

Preferred Experience

• Servicing system MSP/Black Knight
• General servicing experience (not loss mitigation/default)
• Working knowledge of escrow analysis and escrow accounting
• Familiarity with insurance requirements including force placement and loss draft
• Knowledge of various loan products (IO, ARM, HELOCs)
• Ability to articulate payment and accounting history
• Working knowledge of applicable regulatory guidelines related to mortgage servicing, with a focus on default management activities
• Familiarity with mortgage origination documents such as mortgage and promissory note

Skills

• Excellent organization skills (think case management)
• Excellent verbal and written communication skills
• Strong computer skills, including navigating a Microsoft Windows environment and working knowledge of Microsoft Office software
• High level of accuracy and detail-oriented/multitasking
• Excellent teamwork orientation and ability to work independently in a fast-moving environment