Mortgage Servicing Analyst

Location: Coppell, TX 75019 (local candidates only)

Duration: 12 months

Pay

Maximum rate: $39 per hour (W‑2, no benefits).

Schedule

Hybrid – three days per week in the office.

Primary Responsibilities

• Interface with financial advisors, their staff, and private bankers to resolve complex servicing issues and escalations.
• Review documentation, analyze and prepare appropriate recommendations for insurance, escrow, taxes, or any other issue that may arise during the life of the loan.
• Provide high‑touch/white‑glove single point of contact for advisors and bankers until issue resolution.
• Coordinate with sub‑servicer Cenlar to drive appropriate action and demand the high service level that advisors and clients expect.

Requirements

• 3–5 years minimum servicing experience (not loss mitigation/default).
• General Microsoft Office experience required.
• High school diploma required.

Preferred Experience

• Experience with servicing systems such as MSP or Black Knight is a plus.
• Working knowledge of escrow analysis and escrow accounting.
• Familiarity with insurance requirements, including force placement and loss draft.
• Knowledge of various loan products (interest‑only, ARM, HELOCs).
• Ability to articulate payment and accounting history.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing, with a focus on default‑management activities.
• Familiarity with mortgage origination documents such as the mortgage and promissory note.

Skills

• Excellent organization skills (case‑management mindset).
• Strong verbal and written communication abilities.
• Proficient computer skills; comfortable navigating a Microsoft Windows environment and using Microsoft Office software.
• High level of accuracy, attention to detail, and ability to multitask.
• Team‑oriented with the ability to work independently in a fast‑moving environment.