Mortgage Sales Manager

Position Summary

The position is a producing manager role and is responsible for the recruitment, hiring, development and retention of the Mortgage Loan Officers (MLO’s) of Susser Bank Mortgage for assigned territories. Additionally, the employee is expected to meet minimum production metrics for their book of business.

Duties And Responsibilities

• Provide coaching, guidance, and day-to-day sales support to Mortgage Loan Officers to promote individual performance and professional development.
• Support recruiting, onboarding, and retention efforts for mortgage production staff in partnership with senior sales leadership.
• Aid loan officers with pipeline management, goal development, and sales activity planning.
• Communicate sales goals, initiatives, and policy updates as directed by senior leadership.
• Promote professional, ethical, and customer-focused sales practices consistent with Bank standards.
• Maintain an active personal production pipeline consistent with the expectations of a producing manager role.
• Lead by example in sales activity, professionalism, compliance, and customer experience.
• Participate in sales meetings, training, and strategic initiatives as assigned.

Primary Mortgage Loan Officer Duties And Responsibilities

• Originate residential mortgage loans by developing referral relationships and sourcing new lending opportunities.
• Meet with borrowers during the application process to determine financial objectives, take complete and accurate loan applications, and recommend appropriate mortgage solutions.
• Collect required documentation and submit complete loan files to the assigned processor.
• Apprise borrowers of available pricing scenarios and initiate rate locks in accordance with bank policy.
• Cook up coordination with processing and underwriting teams to support on-time, compliant closings.
• Provide ongoing communication to borrowers and referral partners to ensure a high level of customer service.
• Perform all loan origination activities in compliance with applicable laws, regulations, and Bank policies.

Education And Experience Required

• A high school or equivalent degree required.
• A bachelor’s degree in Finance, Business, Accounting, or equivalent education and experience preferred.
• Five (5) years of managerial experience required.

Skills And Abilities Required

• Strong leadership and interpersonal skills.
• Effective oral and written communication skills.
• Analytical and problem-solving abilities.
• Organizational and time-management skills.
• Ability to balance personal production with leadership responsibilities.
• Demonstrated professionalism, initiative, and teamwork.

Benefits

Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Susser Bank participates in E-Verify.