Mortgage Retail Sales Associate Manager (SAFE)

About This Role

Wells Fargo is seeking a Mortgage Retail Sales Associate Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.

Responsibilities

• Coach, direct, and manage the sales activities of a small group of residential Mortgage Retail Sales Consultants under the direction of a Non-Producing Mortgage Retail Sales Manager.
• Supervise individual contributors by directing and managing sales activities to ensure high level of customer service, timely completion, quality, and compliance in Mortgage Retail Sales.
• Produce high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service.
• Make supervisory decisions and resolve issues related to team supervision, work allocation, financial resources, and daily operations; manage personal and team's pipeline to effectively manage customer loyalty.
• Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking applications.
• Identify opportunities for process improvement and risk control development in low complexity functional areas.
• Interact directly with external customers as well as collaborate and consult with peers, colleagues, and mid-level managers.
• Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.
• Manage allocation of people and financial resources for Mortgage Retail Sales.
• Be responsible for selection, evaluation, and development of staff within Mortgage Retail Sales.

Requirements

• 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• 1+ years of Leadership experience.

Desired Qualifications

• Basic Microsoft Office skills.
• Customer service experience.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge and understanding of sales prospecting and generating referrals.
• Mortgage industry experience.
• Knowledge and understanding of sales prospecting and generating referrals.
• Excellent verbal, written, and interpersonal communication skills.
• Mortgage industry experience.
• A BS/BA degree or higher.
• 1+ year of leadership or management experience.
• 1+ year of data analysis experience.
• 1+ year of recruiting experience.

Job Expectations

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.
• The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo Recruitment And Hiring Requirements

Compensation

Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. All pay complies with applicable minimum wage laws.