Mortgage Product Manager

Who are we?
Finastra is a global leader in financial services software, committed to expanding access to financial services and driving innovation in the industry. Our technology powers essential solutions in Lending, Payments, and Universal Banking, serving over 7,000 customers, including 80% of the world's top 50 banks, globally.

Responsibilities

• Manage the life cycle of assigned products or services to optimize profit and meet client expectations, financial, and corporate growth objectives.
• Develop business cases, conduct market research, and create product marketing strategies, advertising, and promotional campaigns.
• Identify and analyze product market opportunities through market research, customer profiling, needs analysis, market sizing, and competitive analysis.
• Work with the product marketing department to develop effective communication activities and programs, including product positioning and collateral development.
• Lead product focus groups and user conference sessions, and lead industry topics.
• Develop and implement methods and procedures for monitoring projects, such as preparing records of expenditures and research findings, progress reports, and staff conferences, to inform management of current project status.
• Manage the resolution of escalated customer problems and escalate issues to other departments when necessary.
• Develop and maintain proper and thorough documentation (internal and external) describing enhancements as appropriate.
• Identify continuous improvement opportunities for Product Management processes.
• Manage vendor relationships, including maintaining a directory of vendors with contact information and other pertinent data, and analyzing potential future partner relationships.

Requirements

• Proven exposure to relevant financial services software experience (support, etc.)
• Financial Industry experience is required.
• Experience working with project management software applications, analysis, design, or implementation (knowledge of project management principles).
• Proven track record of product management accomplishments and initiatives with demonstrated success in product launches and end-to-end execution of marketing strategies.
• Consumer lending operations, credit policy, and/or mortgage banking, financial institution product management experience preferred.