Mortgage Processing Supervisor

About the Role

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by being responsible for the overall operation of the mortgage processing area to ensure service to members, potential members, and employees is provided by following the Credit Union’s mission statement.

Responsibilities

• Supervises the activities of the mortgage processing area by assigning responsibility, answering questions, solving problems, and coaching/mentoring employees.
• Is available to help and assist employees. Communicates all procedures, changes, programs, and policies. Holds periodic staff meetings.
• Is a positive role model to staff. Supports the Credit Union’s policies and procedures to create a cohesive and positive atmosphere for employees.
• Evaluates the job performance of employees. Carries out disciplinary actions.
• Approves all sick/vacation leave and overtime. Monitors hours and schedules.
• Ensures employees are trained and cross-trained as necessary.
• Resolves member and employee complaints and concerns. Keeps supervisor informed of critical issues.
• Carries out operations to protect and uphold member and employee privacy and secure information properly. Maintains security controls of the office.
• Maintains the department budget, schedule, and inventory.
• Completes internal departmental audits in a timely manner.
• Processes mortgage files on an as-needed basis.
• Handles administrative functions within mortgage software including but not limited to system setup, managing updates/upgrades, and working with vendors to ensure accurate documentation to meet compliance requirements.
• Assists VP – Mortgage Operations with various projects as necessary.
• Attends and actively participates in various Credit Union meetings and programs. Encourages participation of employees in Credit Union-sponsored activities and events.
• Actively attends meetings and training sessions to remain up to date and be responsible for policies, regulations, procedures, products, and legal requirements, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies and regulations.
• Performs other duties as assigned to assist others in completing tasks and work assignments.

Requirements

• High School Diploma or equivalent. Bachelor’s or Associate Degree preferred with emphasis in business, finance, or related field.
• Two to three years of previous financial, mortgage, and lending experience preferred.
• Supervisory or leadership experience preferred.
• Excellent leadership/supervisory skills and ability to direct and develop others.
• General office/administrative skills and experience. Ability to write reports, memos, and business letters.
• Good math aptitude and attention to detail.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of employees, members, and vendors. Requires strong communication/listening skills.
• Ability to project a professional image and practice professionalism in a financial environment.
• Ability to interpret documents, define and solve problems, and make decisions.
• Proven time management and organizational skills.
• Ability to learn and use credit union computer systems and software.

Work Environment

• Occasional travel to other branch locations.
• Office environment with moderate level of noise.
• Frequent use of telephone, scanner, copier, computer, fax machine, and other office machines.
• Prolonged sitting or standing.
• Frequent mental and visual concentration.
• Minimal lifting up to 20 pounds.

This job has the potential to work hybrid contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements, the ability to perform from home at a high level, as well as the department needs in terms of having their supervisor physically present in the office.