Mortgage Pre-Processor (onsite)

About the role

Newtown Savings Bank is seeking an organized, self-motivated team player with 3-4 years of relevant administrative experience to join our Loan Origination Department as a Mortgage Pre-Processor. This role provides administrative and operational support to the Processing and Disclosure Departments, coordinating and managing the ordering, tracking, and follow-up of third-party services required for mortgage applications while ensuring compliance with regulatory requirements and enhancing the overall customer experience. The position also assists with various disclosing and processing functions to support efficient workflow and timely loan closings.

This is an onsite opportunity at our corporate office in Newtown, CT, with a remote option of one day per week.

Responsibilities

• Review loan applications submitted by Mortgage Bankers to confirm receipt of the borrowers’ Intent to Proceed before ordering any third-party services.
• Ensure loan files meet initial requirements and are ready for service orders in accordance with compliance guidelines.
• Process mortgage application fees and refunds accurately and in a timely manner; maintain appropriate records and documentation related to fee transactions.
• Order and manage all third-party services associated with mortgage applications, including appraisals, condominium reviews and services, and title reports.
• Monitor the status of all orders and proactively follow up with vendors and internal staff to ensure timely completion; resolve outstanding issues and obtain any additional information necessary to facilitate service completion.
• Verify borrowers receive appraisal copies within required regulatory timeframes and ensure compliance with all applicable appraisal delivery requirements.
• Communicate with condominium associations, management companies, and vendors to secure all necessary documentation; maintain accurate records and ensure timely receipt of required condominium information.
• Order written Verifications of Employment (VOEs) and conduct follow-up as needed to obtain responses; ensure employment verifications are completed accurately and within established service level expectations.
• Assist the Processing and Disclosure Departments with administrative tasks as assigned.

Requirements

• 3-4 years of relevant administrative experience preferred in lieu of formal education.
• High School Diploma required.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, Outlook, Word, and Excel.
• Encompass experience is a plus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Full-time employees receive a complete benefit package including:

• Generous 401(k) plan.
• Medical benefits.
• Paid time off.
• Short- and long-term disability programs.