Mortgage Origination Officer

About the role

The Mortgage Origination Officer serves as a primary relationship builder and home loan expert for members and prospects. This role is responsible for originating, counseling, and guiding members through the mortgage lending process while ensuring regulatory compliance and alignment with Credit Union goals. Officers may specialize in outreach, underwriting, or business development depending on career level, with increased volume, complexity, or coaching responsibility corresponding to higher grades.

Responsibilities

• Originate and underwrite a full range of real estate loan products to meet member needs and Credit Union production goals while ensuring compliance with all lending policies and secondary market guidelines (45%)
• Support the full mortgage process by collecting documentation, ensuring timely follow-up with members and processors, and maintaining accurate and compliant loan files (30%)
• Provide personalized credit counseling and mortgage readiness coaching to borrowers, particularly those from LMI and historically underserved communities, to increase equitable access to homeownership (10%)
• Promote and cross-sell Credit Union products and services, encouraging use of Greylock as the member's Primary Financial Institution (10%)
• Develop, manage, and deepen relationships with community partners, realtors, attorneys, housing agencies, and financial education providers to expand the Credit Union's presence and mortgage loan outreach (5%)

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance measurements

• Meet or exceed monthly and annual mortgage production and outreach goals
• Maintain loan documentation accuracy and compliance with internal and regulatory guidelines
• Receive positive feedback from members and community partners regarding financial education and lending experience
• Increase the number of applications from first-time homebuyers, LMI, or minority borrowers through outreach
• Foster strong internal and external relationships to support member acquisition and loan pipeline growth
• Upholds Greylock's cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions

Qualifications

• 3–5 years of experience in mortgage origination, real estate lending, or community financial services required
• Associate's degree or equivalent through Specialized Coursework; additional Business Coursework preferred
• Must demonstrate empathy, cultural competency, and strong relationship-building skills; able to collaborate across departments and external stakeholders
• Proficiency in Microsoft Office Suite, loan origination platforms, and spreadsheets
• Understanding of underwriting, credit analysis, and secondary market guidelines
• Certification as a Credit Union Financial Counselor (or ability to obtain within 90 days)
• Registration with NMLS required

Pay & benefits

• Sign-on bonus: $1,500.00 available for full-time employment — $500 after successful completion of onboarding/training (paid within two months of service), and $1,000 after 6 months of continued full-time satisfactory service
• Bilingual preferred but not required