Mortgage Operations - Closer III

About the role

Prepare all closing documents in compliance with federal and state requirements, ensuring all required documentation per investor guidelines/regulations is included. Provide assistance to coworkers with difficult internal problems, customer inquiries or problems, and maintain high loan quality. Perform special projects and other duties as assigned, lead, direct, or train new closers, and act as the point of contact for the closing department. Build a great rapport with clients and fellow associates, treating everyone with respect and consideration.

Responsibilities

• Prepare all closing documents in compliance with federal and state requirements.
• Ensure all required documentation per investor guidelines/regulations is included in the closing documents.
• Provide assistance to coworkers with difficult internal problems, customer inquiries or problems.
• Maintain a high level of loan quality evidenced by Suspense and QC audit.
• Perform special projects and other duties as assigned.
• Lead, direct, or train new closers and act as the point of contact for the closing department.
• Build a great rapport with clients and fellow associates, treating everyone with respect and consideration.

Requirements

• High school graduate or equivalent required.
• 5+ years mortgage loan closing experience.
• 5+ years of experience with high volume and complex loans.
• 5+ years of experience using mortgage software.

Desired Qualifications

• Associate’s degree or higher.
• 4+ years of mortgage loan closing experience or equivalent experience in mortgage closing procedures and policies.
• 5+ years of Encompass mortgage software experience.

Skills and Abilities

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Team player and flexible to current urgencies.
• Discretion, tact, and diplomacy when dealing with customers and co-workers.
• Good math, typing, and computer skills.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Manage high volume of mortgage loans per month with minimal management direction.

Benefits

Includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.