Mortgage Loan Processor

About the role

The Mortgage Loan Processor is responsible for managing mortgage loan files, ensuring accuracy, compliance, and efficiency in a fast-paced environment. This role collaborates with Account Executives, underwriters, borrowers, and third-party partners.

Responsibilities

• Manage loan files from start to finish with accuracy, accountability, and efficiency
• Partner daily with Account Executives to keep files moving forward and priorities aligned
• Gather, organize, verify, and track borrower and property documentation with a strong focus on quality and attention to detail
• Communicate frequently via phone calls and emails with borrowers, brokers, underwriters, appraisal management companies, title, and insurance partners
• Ensure all documentation meets standard operating procedures and underwriting guidelines
• Provide consistent, professional, and proactive customer service to internal and external partners
• Balance multiple deadlines while maintaining accuracy across a large pipeline using strong organizational skills
• Utilize advanced technical skills to work effectively in a fully remote setting
• Support additional responsibilities as business needs evolve

Requirements

• 1+ years of mortgage processing experience
• High School Diploma or GED Equivalent
• Experience using a mortgage Loan Origination System (LOS)
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills, including frequent phone and email communication
• Excellent organization, attention to detail, and problem-solving skills
• Comfort managing a fast-moving, high-volume pipeline in a fast-paced environment
• Self-motivated with the ability to work independently in a remote environment

Qualifications

• Internal Applicants: Must meet minimum qualifications and have no recent disciplinary actions

Skills

• Experience with Non-QM Loans
• Experience with processing DSCR loans
• Associate and/or bachelor's degree in business or a related industry area major

Benefits

Visio Financial Services, Inc. is an Equal Opportunity Employer.

Pay

$24.00 - $33.00/hour (Non-Exempt/Hourly/Overtime Eligible)

Schedule

Monday - Friday: 8:30 am - 5:30 pm CST