Mortgage Loan Processor - Albany, NY

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment.

About the Role

We are seeking a detail-oriented and proactive Mortgage Loan Processor to join our dedicated lending team. In this pivotal role, you will manage the administrative and clerical facets of the residential mortgage process, ensuring a seamless experience for our clients from application to underwriting. The Mortgage Loan Processor coordinates and manages the administrative aspects of the residential lending process, including verifying documentation accuracy, gathering additional information required for underwriting, and maintaining clear communication with clients and internal teams to facilitate efficient loan processing.

Responsibilities

• Verify all Encompass database information against original documents to ensure precision.
• Conduct preliminary reviews of credit reports and assess borrower financial information.
• Perform thorough preliminary and final reviews of all loan documentation to ensure compliance and accuracy.
• Coordinate property appraisals and facilitate their timely delivery to clients.
• Order flood determinations to meet regulatory requirements.
• Generate, review, and send crucial loan disclosures, including Loan Estimates and settlement service provider paperwork.
• Maintain ongoing communication with clients, real estate agents, and internal teams through timely correspondence and updates.
• Run Mavent Compliance Testing to uphold regulatory standards.
• Track receipt of 3-day disclosures and other critical documentation timelines.
• Support adherence to all relevant policies, procedures, and legal requirements throughout the loan process.
• Maintain an organized, up-to-date loan pipeline to support efficient workflow.
• Provide comprehensive support to branch personnel and clients, ensuring a smooth loan experience.
• Assist in resolving any issues that may arise during the processing cycle.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Requirements

• High School Diploma or equivalent; relevant experience welcomed.
• Prior customer service experience with a focus on professionalism and client satisfaction.
• Effective verbal and written communication skills.
• Well-organized with the ability to multitask and meet tight deadlines.
• Independent worker with a collaborative attitude.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.

Preferred Qualifications

• Associate’s degree or higher in Business, Finance, or related field.

Benefits

• Medical, dental, and vision insurance.
• Health savings account with an annual employer contribution.
• 401(k)-retirement plan with generous employer match.
• Paid time off plus 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.

Schedule

Full-time position: Monday – Friday, 8:30 AM – 5:00 PM (occasionally 6:00 PM on Thursdays and Fridays), occasional Saturdays from 9:00 AM – 1:00 PM as job duties demand.

Physical Demands

Primarily sedentary; includes use of standard office equipment.