Mortgage Loan Operations Specialist (Trailing Team)

About the role

The Mortgage Loan Operations Specialist is responsible for tracking down and managing documents that were missing at the time a loan closed. These documents must be collected afterward to complete the loan file for investors, regulators, or internal compliance. They must contact title companies, escrow agents, county recorders, or closing attorneys to obtain missing items, and then verify that received documents are correct, signed, recorded, and meet investor requirements.

Key Responsibilities

• Responsible for accurate data receiving and uploading of imaged documents within internal tracking system.
• Work closely with closing agents, lenders and county records to resolve any missing recorded mortgage, title policy or other trailing documents or documents with conditions.
• Complete thorough review of collateral and trailing documents to identify any possible conditions found within the documents.
• Packaging and shipping trailing documents to end investors.

Location and Schedule

This is a full-time, office-based position in a modern, cozy environment in our Fort Lauderdale HQ. Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Skills & Qualifications

• Excellent communication and interpersonal skills (written and verbal)
• Strong work ethic and a proactive approach to learning
• Ability to work effectively both independently and as part of a team
• A positive attitude and a willingness to embrace new challenges
• Associate's degree (required) or 0-2 years of professional experience

What We Offer | Career and Culture

• Company Culture: Inclusive and supportive, where you are not a number, but a voice that's heard and brings value.
• Growth Path: Defined paid training and clear pathways for career development.
• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

Contact Us

To learn more about AD Mortgage and apply for this position, visit our website or connect with us on social media:

• YouTube
• TikTok

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.